PRIVACY POLICY
🔐 Privacy Policy – Gloura Skin Care
At Gloura Skin Care, we respect and protect your privacy. Any personal information you share with us, such as your name, phone number, address, or email, is collected only to process and deliver your order smoothly.
Your information is never sold or misused. It may only be shared with courier or payment partners when required for order fulfillment.
We value your trust and handle your data with care 🤍
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🌸 Return & Refund Policy – Gloura Skin Care
Customer satisfaction is very important to us.
Due to the nature of skincare products, we do not accept returns once the product has been opened or used.
However, if you receive:
A damaged product
A wrong item
Please contact us within 24 hours of delivery with clear photo or video proof, and we will assist you with a replacement or suitable solution.
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🚚 Shipping Policy – Gloura Skin Care
We deliver all across Pakistan using reliable courier services.
Order processing time: 1–2 working days
Estimated delivery time: 3–5 working days
Delivery time may occasionally vary due to courier delays, weather conditions, or public holidays. We appreciate your patience and understanding 🤍
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💳 Payment, COD & Advance Confirmation Policy – Gloura Skin Care
At Gloura Skin Care, we believe in mutual trust and transparency.
To confirm Cash on Delivery orders, a reasonable advance payment of PKR 200 is required.
This advance payment helps us:
Confirm genuine orders
Manage packaging and courier confirmation costs
Reduce issues related to parcels not received or refused
The remaining balance is payable at the time of delivery.
This policy allows us to continue offering quality products and reliable service to our valued customers 🌿
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❌ Order Cancellation Policy – Gloura Skin Care
If you wish to cancel your order, please contact us within 12 hours of placing the order.
Once an order has been processed or dispatched, cancellation may not be possible.
Gloura Skin Care reserves the right to cancel any order due to stock unavailability or unforeseen circumstances.
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📜 Terms & Conditions – Gloura Skin Care
By using our website and placing an order, you agree to our terms and policies.
All products are for external use only
Skin results may vary from person to person
Product images are for representation purposes only
Patch test is recommended before regular use
We reserve the right to update product information, prices, or policies when necessary.
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⚠️ Disclaimer – Gloura Skin Care
Our products are crafted with care using natural ingredients. However, every skin type is unique, and results may vary.
We strongly recommend performing a patch test before full application. If irritation occurs, discontinue use and consult a professional.
Your skin’s comfort and safety are our priority 🌸
